Warranty

TNT Tile and Marble Granite Countertop Warranty

TNT Tile and Marble’s granite countertop is backed by a 1 year limited warranty. This warranty covers the manufacturing and installation of the granite countertop. We will repair or replace the countertop if it fails due to manufacturing or installation.

This warranty does not cover countertops that have been subjected to chemical or physical abuse, countertops that have been moved from their original location, damage caused by building settlement, fires, tornadoes, floods, earthquakes or other acts of god. This warranty does not cover natural characteristics of stone, including, without limitation, colour variations, water lines, surface marks and fissures.

Care and Maintenance

Do: Blot up spills immediately.

Acidic substances like wine, coffee, fruit juices, tomato sauce and sodas will not etch granite like they do marble, but they could potentially stain the surface. Cooking oils may also leave a stain if not wiped up.

Do: Clean surfaces using a sponge or soft cloth.

Using a specially formulated stone cleaner like, TNT’s 3-in-1 Cleaner, is recommended to keep your tops in the best condition and protect the sealer, but hot water will do for quick clean-ups. Dish soap won’t hurt your granite, but repeated or excessive use of soap will cause build-up and dull your countertop’s shine. For cost effective thinking we suggest buying a natural stone cleaner and using it once a week to restore your shine and use dish soap and hot water for daily cleaning.

Do: Use coasters under all glasses, bottles and cans.

Again, granite won’t etch and using coasters on dense and/or properly sealed granite is not an absolute necessity like with marble, but using coasters is just a good practice to protect all surfaces. Marble has been known to pull potentially damaging liquids such as vinegar or oil through plastic containers if left sitting on the surface. Granite doesn’t usually do this but softer granites can act in a similar manner to marble.

Do: Use hot pads under pots, pans and dinnerware.

Yes, you can take a hot pot off the stove and put it right on granite or soapstone without any problems. Not true for all other surfaces.

The reason behind using hot pads is more for the protection of you, your family and guests. Once a pot is removed from the countertop, the granite will have absorbed the heat, this could pose a potential burn danger for anyone who may lean or begin working in the spot where the pot was set.

Another reason for using hot pads is that grit that gets trapped between the pot and the countertop surface may scratch the surface-even granite. Granite is very hard and can take tons of abuse without any damage, but it does contain some softer minerals that could be chipped or scratched. The likelihood is pretty slim, but it is possible. And ALL other surfaces are softer that granite. Better safe than sorry.

If it does happen, don’t fret too much. Most chips and scratches can be easily repaired, but it’s best to avoid them by following the granite counter top care tips.

Do: Use cutting boards.

Again, avoid the possibility of scratching the surface and protect your knives. Cutting on stone will dull and damage your knives’ edges quickly.

Don’t: Use generic cleaning products such as bleach, glass cleaners or degreasers.

These products that you buy at your local store contain acids, alkalis and other chemicals that can etch marble, and degrade the granite sealer leaving the stone more vulnerable to staining. This includes Windex or any mirror and glass cleaners. When cleaning your mirrors near granite it is a good idea to spray Windex directly on the cloth or use care when spraying above granite to avoid chemicals landing on the surface. Trying to save money by using these chemicals only ensures that you’ll spend a lot more time and money on your granite counter top care in the long-run.

Don’t: Use vinegar, ammonia, lemon or orange as cleaners.

These products could leave streaks and marks on the surface of granite.

Don’t: Use bathroom, tub & tile or grout cleaners.

The powders and even the “soft” creams contain abrasives that will scratch and dull surfaces.

Don’t: Sit or stand on your countertops.

Unlike laminate countertops, granite, marble and quartz countertops are very hard, but not flexible and they DO NOT have plywood backing so too much weight in one spot could cause a crack.

Don’t: Place toiletry products directly on your countertop surface.

Hair products, perfumes, colognes, nail products, creams, lotions and potions may stain granite or etch the polish (on marble) leaving a ring. Protect your countertop by placing these products on a decorative tray like they do in fancy hotels!

Daily: No matter what you may hear, hot water and a sponge are sufficient to wipe up spills and debris and keep your countertops clean and tidy throughout the day. At the end of the day, a quick spray and wipe of the most heavily used areas with a stone cleaner will adequately clean, disinfect and protect your countertops.

 Weekly: Use the stone cleaner over the entire surface.

 Yearly: Testing your natural stone every year is a good idea to determine when it needs to be re-sealed. You’ll hear that you should seal your countertops every year or every 3-5 years, this is an average. The frequency for proper sealing really depends on the type of stone (porous or dense) and the quality of the sealant. To test the sealer on your countertops simple put a few water droplets on the surface. Depending on the size of your countertop, you may want to use a few different test areas in your kitchen, especially if you have more than one countertop space. Water droplets should be left on the surface for anywhere from 1-3 minutes. If water remains beaded on the surface of your granite, the sealer is still working properly. If you notice that the droplets have disappeared then it is probably time to re-seal your countertop. This is not true for all sealers on natural stone. If it was initially sealed with water based sealer then the natural stone will still absorb liquid, however it will not stain. It is best to find out from the company who did the installation as to what type of sealer they used.

 

Cleaning and Warranty Information for Quartz Countertops

For more information on warranty and care and maintenance for you quartz countertops, please follow the links for the brand you purchased.

Caesarstone

Warranty and Registration:

http://www.caesarstone.ca/en/Customer-Service/Pages/Residential-Warranty.aspx

Care and Maintenance:

http://www.caesarstone.ca/en/Customer-Service/Pages/FAQ.aspx

Hanstone

Warranty and Registration:

http://www.leezasurfaces.com/hanstone-quartz-warranty/

Care and Maintenance:

http://www.leezasurfaces.com/how-to-care-for-hanstone-quartz-countertops/

Q Quartz by MSI

Warranty:

https://www.msistone.com/quartz-residential-lifetime-warranty/

Warranty Registration:

https://www.msistone.com/quartz-countertop-warranty-registration/

Care and Maintenance:

https://www.msistone.com/quartz-care-and-maintenance/